Refilling 'How To' Videos
Liquid - Bring Your Own (BYOB) Container
Powder - Bring Your Own (BYOB) Container
Judgement Free Refilling Zone
Opening Bottle Pump Locks
How Refilling Works
What do you do at Refillism?
Bring your own container or purchase one in-store, fill it with eco-friendly household or beauty products, and pay per ounce. Shop online for refills, bottles, and other zero-waste goods.
Learn More → How It Works
What types of containers can I use?
Glass or plastics #1, #2, #5 are best. Avoid porous plastics that can harbor bacteria.
How do I sanitize my container?
Glass: Boil for 5 minutes. Plastic: Rinse with 60% alcohol. Allow to fully dry before refilling. For cleaning pumps & Sprayers, flush with hot soapy water, then pump 60% alcohol 10+ times. Learn More > How to Sanitize My Containers
How do I open bottle pump locks?
Hold the second ring tightly while turning the pump. Here is a video: Watch on Instagram
Refilling & Reusing FAQs
Can I return empty refill pouches?
Yes! Send back your used pouches and earn Refillism Reward Points.
How to Return Pouches → Click Here
What do I do with empty refill pouches?
Recycle locally (#7 plastic) or return to Refillism for reuse/recycling. Learn More Here > Pouch Return
Why use plastic pouches?
Our refill pouches, though they are plastic, are:
- BPA Free & less plastic than a plastic bottle.
- 50% less energy to
produce than a plastic bottle. - Lower in transport cost
and footprint. - Can be reused until
they lose integrity. Keeping countless plastic bottles from being purchased. - Recycled when they can
no longer be reused.
Rewards & Bottle Returns
Click Here to Learn More About Pouch & Bottle Returns
Need a Rewards Account? Sign up here to earn points → Refillism Rewards
Eco-Friendly Terms & Definitions
What does biodegradable mean?
Breaks down naturally into non-toxic materials without polluting the environment.
What’s the difference between compostable & biodegradable?
Compostable products break down into nutrient-rich soil, while biodegradable materials break down into simpler substances.
Other Key Terms
- Non-Toxic: Free of harmful chemicals.
- Organic: No synthetic chemicals or GMOs.
- Refillable: Designed for repeated use to reduce waste.
- Recycled: Made from post-consumer materials.
- Upcycled: Repurposed waste made into new products.
Orders & Shipping
Where does my order ship from?
York, PA.
What’s the processing & shipping time?
Orders ship within 1-3 business days. Delivery takes 3-8 days. Click Here for More Shipping Info
How do I check my order status?
You'll receive an email with a tracking number (check spam folders).
Why do you charge for shipping?
Shipping fees help cover carrier costs, eco-friendly packaging, and responsible disposal of materials. Unlike big-box retailers, we prioritize fair pricing and sustainability over hidden costs. To save money and reduce your carbon footprint, take advantage of FREE SHIPPING on minimum purchases by bundling your essentials!
Do you ship outside the U.S.?
No, we currently ship only within the contiguous U.S.
More Info
For more order, shipping, and return info, click here.
Returns, Cancellations & Refunds
Can I return an item?
Returns accepted within 30 days if unused and in original packaging. Exclusions apply. Click Here for More Info
What items are non-returnable?
Refill products, soaps, liquids, powders, sale items, and gift cards.
My order arrived damaged, what do I do?
Contact us immediately with a photo, and we’ll make it right! Contact Us at info@refillism.com
How do refunds work?
Refunds are processed to the original payment method after inspection. Processing time varies by bank. Click Here for More Info